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Refund Policy

Effective from: July 2024

Guru Kirpa Bakers (trading as GK Bakers Cafe) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, disclose and protect your information when you interact with our website or services. By accessing or using our website, you consent to this Policy.

1. Information We Collect

We may collect the following personal information from you:

  • Name

  • Phone number

  • Email address

  • Delivery / billing address

  • Transaction & payment information (processed through secure third-party gateways)

  • Technical information (such as IP address, browser type, device ID, pages visited), collected via cookies and similar technologies

2. Purpose of Collection

Your information may be used for:

  • Processing and fulfilling your orders

  • Communicating order status and updates

  • Improving our website, services and customer experience

  • Sending you promotional offers, WhatsApp/email newsletters, and marketing communications (if you have opted-in)

  • Responding to your queries and providing customer support

  • Keeping internal records and complying with applicable laws

3. Marketing & Promotional Messages

With your permission, we may send marketing communications via Email or WhatsApp to inform you about new products, offers, or special promotions.
You may opt-out at any time by using the unsubscribe link provided in email messages or by contacting us directly.

4. Sharing of Information

We do not sell your personal data to third parties.
We may share information only with trusted partners for the following reasons:

Third PartyReason

Payment Gateway (e.g. Razorpay)To securely process online payments

Delivery PartnersFor delivery of your orders

Marketing or IT vendorsTo send promotional messages or operate our website

These partners are bound to keep your data confidential and secure.

5. Cookies & Tracking

We may use cookies or similar technologies to collect technical data for analytics and to remember your preferences. You can disable cookies in your browser settings; however, this may affect the functionality of certain features on our website.

6. Security

We use appropriate technical and organisational measures to safeguard your information from unauthorized access, misuse, loss, or disclosure. However, no online platform is completely secure and you share data at your own risk.

7. Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required under applicable laws.

8. Your Rights

You can request to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Withdraw marketing consent

  • Delete your personal data (subject to law)

To exercise these rights, please contact us via the details below.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on this page. Continued use of the website after such changes will constitute your acceptance of the revised Policy.

10. Contact Us

For any questions, concerns or requests regarding this Privacy Policy, please contact:

GK Bakers Cafe
Dhariwal-143519, Punjab
📧 info@gkbakerscafe.com
📞 7900500063

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